Booking Policies & Guidelines
Clear & Transparent Information for Your Stay
Check-in & Check-out
Check-in Time
Standard: 2:00 PM (14:00)
Early check-in may be available upon request, subject to availability. Please contact us in advance.
Check-out Time
Standard: 11:00 AM
Late check-out may be arranged for an additional fee, subject to availability.
Note: Valid photo ID and credit card are required at check-in for all guests.
Cancellation Policy
Standard Cancellation
- Free cancellation up to 48 hours before arrival
- Cancellations within 48 hours: First night charged
- No-shows: Full reservation amount charged
Special Rates & Packages
Non-refundable rates and special promotional packages may have different cancellation terms. Please review the specific terms during booking.
Modification Policy
Reservation modifications are subject to availability. Changes to dates or room types may affect pricing. Contact us at least 48 hours before arrival for modifications.
Payment Information
Accepted Payment Methods
- Cash (Euro €)
- Major credit cards (Visa, Mastercard)
- Bank transfer (advance booking only)
Payment Schedule
Standard Bookings: Payment due at check-in or check-out
Extended Stays: Weekly payments may be arranged with advance notice
Deposit Policy
A security deposit may be required at check-in to cover incidental charges. This will be refunded upon check-out if no damages or additional charges are incurred.
House Rules
General Rules
- Quiet hours: 10:00 PM - 8:00 AM
- Smoking is not permitted inside the hotel (outdoor areas available)
- Pets are not allowed
- Visitors must register at the front desk
- Parties and events require prior approval
Age Requirements
Guests must be at least 18 years old to check in. Minors must be accompanied by an adult.
Maximum Occupancy
Maximum occupancy varies by room type:
- Double Rooms: 2 guests
- Twin Rooms: 2 guests
- Luxury Apartments: Up to 4 guests
Damage & Liability
Guests are responsible for any damage caused to the room, furniture, or hotel property during their stay. Charges for repairs or replacements will be applied to the guest's account.
Hotel Xhema is not liable for loss or damage to guests' personal belongings. We recommend using in-room safes for valuables (where available) or securing items at the front desk.
Please report any pre-existing damage or issues immediately upon check-in to avoid being held responsible.
Special Requests
We strive to accommodate special requests such as:
- Specific room preferences (high/low floor, quiet location)
- Extra amenities (additional pillows, blankets)
- Accessibility needs
- Celebration arrangements (birthdays, anniversaries)
Please note: Special requests are subject to availability and cannot be guaranteed. Contact us in advance to discuss your needs, and we'll do our best to accommodate them.
Questions About Our Policies?
If you have any questions about our booking policies or need clarification, please don't hesitate to contact us.
Phone: +383 44 177 665
Email: hotelxhema2323@gmail.com
Front Desk: Available 24/7